| Home | Checking References on Potential Contractors
To gain insight on a contractor's work ethic, call all references and ask: - How did you find out about this contractor?
- How long ago did this contractor work for you?
- What was the quality of the finished project?
- Did the contractor recommend a contract, including a written estimate? If not, did you request a contract? Did the contractor balk at the idea?
- Did the project go over the original estimate? If so, by how much? What changes from the original project did you request? Did the contractor provide an acceptable detailed explanation?
- Did the contractor use a written change order form before making changes to the original estimate?
- Did the contractor stay on schedule and report to work in a timely manner?
- Did the contractor have a good attitude throughout the project?
- Did anything unusual or unsettling happen during the course of the project?
- How qualified were the workers and subcontractors?
- Did the contractor stay on-site to supervise during the project?
- How accessible was the contractor?
- Was the site clean and safe at all times?
- Would you recommend this contractor to your family and friends?
- Would you use this contractor again?
After you have checked at least three references on your potential contractors, contact the State Department of Agriculture, Trade, and Consumer Protection or the Better Business Bureau to see if any of the contractors have been named in lawsuits.
Checking The Work Site
If possible, visit at least one previous work site, preferably where similar work to your project was done. Look for the following:
Look for the quality of workmanship and detail. For instance, if a new door and window were part of an addition to a house, are the corners and joints on windows and doorframes tight? Are there paint runs on the woodwork and walls? Does the addition fit with the previously existing structure? In a remodeled kitchen, do the oven, dishwasher, refrigerator or cabinet doors interfere with each other?
Your eyes are the best reference you have when visiting a former work site, so check things over carefully.
Reviewing and Choosing An Estimate
Once you receive all estimates, take time to compare them. Don't base your decision on price alone. Keep the following steps in mind before you make your decision: |
