Things You Need To Know!

Insured Bill of Rights

The Insured Bill of Rights states that you have the right to choose! When deciding which restoration company will suit your needs best, look for a qualified and reputable company, that will stand behind work performed and warranty responsibilities. Click here to view the Insured Bill of Rights

When Water Damage Happens:

• Shut off the water source.
• Turn off the power breaker to the affected rooms.
• Call (478) 784-7080 to have a certified representative called to action.
• Raise all furniture on unstained wood blocks or aluminum foil.
• Pin up draperies that are near to the floor using clothespins.
• Remove all papers, magazines, flower pots, shoes or anything that may leave a stain.

Types of Water Damage

Category 1: Clean Water originates from a source that does not pose a substantial harm to humans. Example: sink supply line, falling rainwater or snow.

Category 2: Gray Water contains a significant degree of chemical, biological and/or physical contamination. Having the potential to cause discomfort or sickness if consumed by or exposed to humans. Example: dishwasher drain, laundry machines, broken aquariums and punctured waterbeds, overflows from toilet bowls with urine, but no feces.

Category 3: Black Water always contains pathogenic agents. Hazardous and unsanitary “black” water sources are those that arise from large quantities of sewage or other contaminated water sources entering the structure. In situations where structural materials and contents have been heavily contaminated with such materials as pesticides, heavy metals or toxic organic substances, containment procedures are extensive and affected areas/items are always replaced. The category is determined by the source, contents, history and characteristics of the water and not the color. If not addressed promptly, Category 1 becomes Category 2, then becomes Category 3.

Prompt attention to every water loss is required to prevent further damage and repair costs. Every minute counts. Call our Certified Water Loss Specialist Team to respond, recover and restore your property before it's too late!

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